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For any business it’s important to know the best ways to stay in touch with your customers. Having clear and regular communication is a great way to build trust and develop the relationship between both parties.
It almost goes without saying but today one of the best ways of staying in touch with your customers is making the most of social media. Platforms such as Facebook, Twitter and LinkedIn give your business the opportunity to tell the world your story. Social media channels also allow you to let your customers know what’s going on in the business and give an insight to the people that make your business great.
If you’re starting an exciting project, let your customers join you on the journey and make the most of videos to keep people up to date. Social media allows for instant two-way communication so keep active in the comments section and keep the conversation going!
Blogging is a fantastic way to keep in touch with customers and allows the personal side of your business to shine through. Unlike social media, with blogging you can go into more detail as opposed to the snappy messages we’re used to seeing on Facebook and Twitter.
You can use this as an opportunity to share relevant news but also to show your customers that when it comes to your industry, you know your stuff.
A monthly newsletter is great for updates to make customers feel in touch and connected to your business. Here you can share blogs that customers may have missed or let them know of any promotions you’re running.
At the end of your newsletters try and place a call-to-action to encourage customers to contact you, whether it’s to sign up for an offer or just to keep communication flowing.
Even with the rise of social media and blogging it still pays to pick up the phone and talk with clients one-on-one. A phone call gives the benefit of a personal touch and this, along with emailing customers, lets you know what’s happening in your customers’ world.
Rodney Quinn, Quinn Transport
Kerri Stutley, Tumby Bay Foodland